Effective date: April 23, 2025

DM Brands Limited t/a Haus & Harmony (“we”, “us”, “our”) respects your privacy. This Privacy Policy explains what information we collect, how we use and share it, and your choices.

We collect information you provide directly (such as your name, email address, billing and shipping addresses, password, order details, payment data, and any content you submit including reviews or messages). We also collect data automatically when you interact with our site, including pages visited, links clicked, timestamps, device and browser type, IP address, and cookies or similar technologies. In addition, we receive information from third parties such as Google Analytics, Facebook Pixel, and payment processors (Stripe, PayPal, Shopify Payments), though we never store full payment card details ourselves.

Your information is used to confirm and fulfill orders, send you confirmation and shipping emails, personalise product recommendations, deliver marketing communications (which you may opt out of at any time), analyse site performance and customer behaviour, prevent fraud, and comply with applicable laws and regulations.

We share your information with service providers who help us run our business (such as hosting, fulfilment, payment processing, shipping carriers), when required by law or to protect our rights, and in the event of a business sale or merger (under the same privacy commitments).

You can access or update most of your account information by logging in to your account or by contacting us at help@hausandharmony.co.uk.

To stop receiving marketing emails, click “unsubscribe” on any promotional message.

You may also adjust or refuse cookies through your browser settings (though some site features may not work properly without them).

We employ reasonable technical and organisational measures to safeguard your data, but no system can guarantee absolute security.

Your data may be processed or stored outside your country. Whenever we transfer information internationally, we take steps to ensure your data remains protected under recognised legal frameworks.

Our products and services are not directed to anyone under the age of 16. If you believe we have collected personal data about a child under 16, please contact us so we can delete it.

We may update this Privacy Policy from time to time. Any material changes will be posted here with a revised “Last updated” date.

Email: help@hausandharmony.co.uk

Address: DM Brands Limited T/A Haus & Harmony, 79 Waterworks Road, Worcester, WR1 3EZ